Specialist Loss Adjusters servicing the Insurance Industry throughout New Zealand, Australia and the Pacific

Need help with your claim?

Do you have a claim and don’t know where to start? Here at Citywide, we work with all the major insurers and brokers and can assist with your claim.

Citywide Assessors brings together loss adjusting expertise with business and construction experience to provide benefits and business solutions across the country. We deal with insurers, brokers, lawyers and corporate risk managers, assisting with a diverse range of services including property and liability loss adjusting, business interruption, contract works claims, marine surveying, forensic accounting, building consultancy and restoration management.

At Citywide Assessors, taking care of people and organizations is what we do. Insurers and their policyholders are at the heart of all our efforts and we aim to provide the best customer service experience to all parties. Throughout New Zealand we provide the services and expertise you need, whenever and wherever you are, especially in your time of need. To find out more about our team click here or give us a call to talk through our services, or your insurance needs.

Contact us 24/7 for emergency assistance at 09 579 0301.

Our Services

Domestic – Fire and General

We specialise in Domestic House and Contents insurance. When an event has occurred a Citywide assessor offers expert support and advice to both the insured and insurer to ensure peace of mind during the insurance reinstatement process.

Material Damage

Material Damage insurance provides cover of business-critical premises, contents and equipment when loss, destruction or damage occurs because of sudden or unforeseen events like fire, storm or flood.

Contract Works

We assist with losses related to Contract Works and Construction Insurance. Construction insurance policies cover material damage and that indemnifies (to reinstate, or pay out for) the loss or damage to construction works and associated property.

Business Interruption

Business interruption insurance is intended to cover you for loss of income after an unexpected
event in your business, during the time when you cannot carry out business as usual. It’s designed to restore your business back to the same income position it was before the event occurred.


We have specialists ready to assist with all Liability claims.

The liability insurance claims can be legally and technically complex. The Loss Adjuster’s role may encompass many aspects during a liability claim. These may include investigations, contract and legal expertise.

Desktop Loss Adjusting

Contact us for how we can assist you with your claims remotely.

Why us?

Sound Industry and Technical Knowledge

Our team provides extensive technical knowledge for different claim situations. This provides all parties the best possible experience.

Excellent Communication and Relationship Skills

Up to date and relevant communication is essential for all parties involved in the claims process. This ensures peace of mind for all involved.

Extensive Insurance Experience

Our combined team industry experience provides you with over 50 years experience.

Great Customer Support

We aim to put all parties at ease and feel comfortable with the claim process.

Contact Us

Contact us if you would like further information or have a enquiry.

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Head Office Auckland


+64 9 579 0301


Unit 12, Building 3, 100 Bush Road, Rosedale, Auckland, 0632, New Zealand

Mission Statement

To provide the highest levels of customer satisfaction to both Insurers and Claimants by professionally managing claims with honesty, integrity, timeliness and empathy.

Our highly experienced and knowledgeable people strive to provide; appropriate advice, prompt action, effective communication and progression of a claim in a timely fashion to provide the “best possible experience” to the claimant.

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