Citywide Assessors. Our core Values. Our Beliefs.

Citywide Assessors Ltd is a leading provider of comprehensive loss adjusting services. Based in Auckland and the Bay of Plenty, we cover the Upper North Island primarily but also have nationwide reach. We are committed to excellence in every claim we process.

Since its establishment in 1991, Citywide Assessors Ltd has gained a reputation for acting professionally, ethically and with integrity in domestic and commercial loss adjusting services for the insurance industry throughout New Zealand.

Citywide Assessors Ltd is independent, Kiwi owned and operated. Our 24/7 availability enables a rapid response time. We pride ourselves on our prompt and efficient customer service and timely communication. Our loss adjusting experience and reliable network of contractors ensures the best possible outcome for all parties.

Citywide Assessors Ltd holds general and professional liability cover, are compliant with the Health and Safety at Work Act 2015 and follow ISO 45001:2018 principles. In addition, we are associated with ANZIIF.

Service Excellence

Achieving results while delivering the highest quality customer experience is our number one goal. We do what we say we will; we execute and follow through. Our desire is to build strong and effective relationships based on trust and respect.

People and relationships

Effective communication is where we begin, we know that to achieve exceptional standards our team is qualified, professional, and motivated. We promote proficiency among our team through personal and professional training.

We are also an independent provider of loss adjusting services – not aligned with any insurers or international loss adjusting companies. We understand the nuances of doing business in New Zealand and are not constrained by any international protocols.

Integrity and ethics

Ethics and honesty govern all our interactions. Our skilled loss adjusters act with integrity to obtain the best possible outcome for everyone involved.

Health and Safety

Health and safety in the workplace is prioritised. We work hard to ensure the health and safety of our loss adjusters on their assigned site locations. Our loss adjusters understand and act on all their health and safety responsibilities. We actively ensure our Health and Safety is in Practical compliance with the Health and Safety at Work Act 2015 and follow ISO 45001:2018 principles.

What we offer

Sound Industry and Technical Knowledge

Our team provides extensive technical knowledge for different claim situations. This provides all parties the best possible experience.

Excellent Communication and Relationship Skills

Up to date and relevant communication is essential for all parties involved in the claims process. This ensures peace of mind for all involved.

Extensive Insurance Experience

Our combined team industry experience provides you with over 50 years experience.

Great Customer Support

We aim to put all parties at ease and feel comfortable with the claim process.

Providing Specialist Loss Adjusting Services throughout Northland, Auckland, Waikato, Bay of Plenty and New Zealand since 1991.