Our team. Citywide.

Daniel Lottering

Daniel Lottering

Managing Director, Loss Adjuster / Assessor, Business Relationships

027 255 8091

Auckland based. Services Northland, Waikato, Coromandel and Bay of Plenty.

Daniel enjoys a construction related challenges and is known for working well with at risk customers who require more support during the claims process. Daniel is used by a number of Insurers and Brokers as a preferred loss adjuster due to his construction experience and calm and friendly manner.

  • Specialises in Contract Works, Material Damage and Domestic Fire and General claims.
  • Structural Loss Adjuster for Tower insurance
  • Structural Loss Adjuster for IAG New Zealand
  • Loss Adjuster / Assessor – Citywide Assessors
  • Qualified Carpenter – specialised in insurance reinstatement
  • General Manager at Reinst8it
  • Experience – insurance industry 14 years (8 years loss adjusting)
Terry Roper

Terry Roper

Director, Loss Adjuster / Assessor

027 4797 421

Auckland based. Available remotely on Business Interruption Claims.

Terry’s calm and friendly manner is invaluable when working with claimants that are highly stressed due to unforeseen circumstances as a result of insurance loss. His can do attitude, combined with vast business experience makes him essential to all Business Interruption claims. Terry’s empowerment of the Citywide team allows each member to provide exceptional service to all parties.

  • Specialises in Business Interruption and Material Damage claims
  • Loss Adjuster / Assessor – Citywide Assessors
  • Experienced general business and commercial management
  • Previously Corporate Marketing Manager for 3M NZ Ltd
  • Construction and building experience
Chris Wild

Chris Wild

Claims Support Manager

022 0490 640

Chris has over 30 years’ experience in the insurance industry and brings to the Citywide team a wide range of skills. Chris has gained extensive claims management experience across various roles within in the industry both in New Zealand and the Pacific, his attention to detail, customer focussed approach and operational efficiency, make him a great asset to our team.

In his role as Claims Support Manager, Chris ensures our in-house company processes are efficient and that the team is supported to ensure our clients are provided with exceptional claims service.

Employment History:

- Branch Manager – AMI Insurance 15 years
- National Claims Manager – Insurance Holdings Pacific in Fiji – 3 years
- Claims Specialist – BrokerWeb Risk Services – 18 months

Evan Homan

Evan Homan

Senior Loss Adjuster / Assessor

021 868 085

Auckland based. Services Northland, Waikato, Coromandel and Bay of Plenty.

Evan brings to the Citywide team a wide range of skills. His attention to detail, efficiency, and superb customer service is building his reputation among insurers. Evan ensures our in-house company processes are efficient, that the team is supported and is a much valued member of the Citywide team.

  • Specialises Domestic and Commercial Material Damage Claims
  • Loss Adjuster / Assessor – Citywide Assessors
  • Successfully completed the ANZIIF AQF Diploma of Loss Adjusting
  • Senior Associate CIP
  • Affiliate Member of AICLA
  • Loss Adjuster and Loss Adjusting Manager South Africa
  • Auditing Manager for Loss Adjusters in South Africa
  • Commercial and Construction Experience
  • Experience – Insurance since 2008
Jason Stroud

Jason Stroud

Senior Loss Adjuster / Assessor

021 868 650

Auckland based. Services Northland and Waikato.

Jason is known to be extremely efficient and prides himself with being on task. His analytical approach to insurance claims plus his experience in liability and marine transport / cargo makes him a great asset to our team.

  • Specialises in Domestic Fire and General claims, Commercial Material Damage, Transit, and Cargo (specialist in household goods and personal effects transit claims)
  • Loss Adjuster / Assessor – Citywide Assessors
  • Loss Adjuster – Godfreys Chartered Loss Adjusters
  • Marine Surveyor/Adjuster & Director Whiston Faulkner & Co Ltd Auckland
  • Loss Adjuster – McLarens Palmerston North
  • Insurance & National Quality Manager for an international removals/relocations company
  • Senior Associate of the Australian & NZ Institute of Insurance & Finance
  • Experience – insurance industry since 1986 and loss adjuster since 1994
Lei Yu

Lei Yu

Loss Adjuster / Assessor

021 0236 8112

Auckland based.
Lei brings a problem-solving focus to assist clients and insurers in need. He likes to face challenges with a fresh mindset and a can-do attitude, while the friendly and calm manner helps the clients at ease. With a carpenter‘s qualification and 7 years of construction knowledge he’s a great asset to the team.

  • Specialises in Domestic Fire and General claims, Commercial Material Damage.
  • Loss Adjuster / Assessor – Citywide Assessors
  • Qualified carpenter
  • Construction and building experience since 2015
Louise Guest

Louise Guest

Loss Adjuster / Factual Investigator

020 4867 463

Northland based. Services North Auckland and Northland

As well carrying out loss adjusting work, Louise is a licensed private investigator and former Police detective with qualifications and experience in mediation, specialist interviewing, and project management. Her background and experience as well as expertise in Factual Investigation complement and expand Citywide Assessors’ core business offering. Louise’s proven communication skills and empathy with clients make her an effective loss adjuster, mediator and problem solver.

  • Loss Adjuster
  • Licensed private investigator
  • Member of the Australia and NZ Institute of Insurance and Finance (ANZIIF)
  • Member of the Association of Workplace Investigators (AWI)
  • Member of NZ Institute of Professional Investigators (NZIPI)
  • Working towards a Diploma in Loss Adjusting (ANZIIF)
  • Former Detective with NZ Police
Paul Blow

Paul Blow

Senior Loss Adjuster / Assessor

0272 665 242

South Auckland based and covering the entire Auckland region

Paul is well liked in the insurance industry and his friendly, easy going manner readily engages clients and puts them at ease. His efficiency and productivity make him a popular choice as a loss adjuster for both domestic and commercial claims

  • Specialises in Material Damage, including Fire and General, Burglary, and Accidental Damage
  • Expertise in Reinstatement Estimates and Project Management
  • Loss Adjuster since 2011
  • Loss Adjuster with Downer Loss Adjusting
  • Experience – Insurance  industry since 2009
Peter Smith

Peter Smith

Loss Adjuster / Assessor

021 070 1319

Auckland based. Services Auckland, Waikato and Bay of Plenty.

Peter brings over 30 year‘s experience in the NFP space to Citywide. As COO, Peter serviced cross-cultural teams mainly throughout Asia Pacific and Africa regions and brings people together to provide solutions. Peter’s first experience in the Insurance industry was back in the 1980‘s as an agent and Peter is enjoying coming full circle and using his wide experience to assist both the Insured and Insurer in providing exceptional service. Peter’s attention to detail and people skills assists Peter within the claims environment.

Previously COO for NFT based in Asia Pacific

  • Specialises in Domestic Fire and General claims, Commercial Material Damage.
  • Loss Adjuster / Assessor – Citywide Assessors
Andy Downer

Andy Downer

Senior Specialist Loss Adjuster

027 439 6752

Andy Downer has been working in the insurance industry for over 15 years in within the various claims department as a Claims Handler, Trainer, Investigator and Loss Adjuster. He has completed many of the ANZIIF Loss Adjusting papers achieving a Distinction Pass in all, and was awarded the Highest Module Winner in 2012 for the LA Liability paper obtaining a High Distinction pass.
Prior to insurance Andy worked as a Police Officer in the UK working in uniformed duties and finally in the SID (Specialist Investigation Department). He therefore possesses strong investigation ability whilst maintaining professionalism and empathy.

  • Specialises in Liability claims.
  • Loss Adjuster for Material Damage, Contract Works and Domestic Property claims.
  • Desktop claims
Robyn Roper

Robyn Roper


021 615 874

Robyn looks after the Citywide Assessors accounts. Her friendly and approachable manner, along with her renowned hosting skills, ensures the office is full of laughs and good food. Robyn is the main contact if you have any invoicing enquiries.

  • Experienced General Office Administration
  • Copy editing and word management expertise
  • Small business management experience
  • Skilled photographer and image editing capability

Amelia Phillips

Desktop Loss Adjuster / Claims Technician


Services New Zealand wide

  • Desktop Loss Adjuster / Claims technician
  • Licensed private investigator
  • Working towards a Diploma in Loss Adjusting (ANZIIF)

Bridgitte Galloway

Admin Support

Bridgitte has worked in admin and PA roles across insurance, legal, shipping, and real estate industries over the past 25 years. In addition to this experience, Bridgitte brings her friendly personality and diligent approach to the team, providing the following services to support the best outcomes for clients.

• Transcription
• Copy typing
• Email management
• Claim processing

External Assessors (Specialists)

We work with a range of specialist external Loss Adjusters as required. They cover specialist claims and also any overflow work as required. This team has broad and extensive experience for many years within Insurance.

Interested in joining Citywide Assessors?

We’re passionate about people. We’re committed to creating success and financial security for each other and for our clients.
Integrity, personal relationships, service excellence and professionalism are important to us.

If these things excite you, and Citywide sounds like your kind of place, get in touch.

We’re always on the lookout for high calibre professionals based throughout the country to join our team, whether as a full time or part time contractor.

We look forward to hearing from you and providing exceptional service.