Our team. Citywide.

Daniel Lottering

Daniel Lottering

Managing Director, Loss Adjuster / Assessor, Business Relationships

027 255 8091
daniel@citywide.co.nz

Auckland based. Services Northland, Waikato, Coromandel and Bay of Plenty.

Daniel enjoys a construction related challenges and is known for working well with at risk customers who require more support during the claims process. Daniel is used by a number of Insurers and Brokers as a preferred loss adjuster due to his construction experience and calm and friendly manner.

  • Specialises in Contract Works, Material Damage and Domestic Fire and General claims.
  • Structural Loss Adjuster for Tower insurance
  • Structural Loss Adjuster for IAG New Zealand
  • Loss Adjuster / Assessor – Citywide Assessors
  • Qualified Carpenter – specialised in insurance reinstatement
  • General Manager at Reinst8it
  • Experience – insurance industry 14 years (8 years loss adjusting)
Terry Roper

Terry Roper

Director, Loss Adjuster / Assessor

027 4797 421
terry@citywide.co.nz

Auckland based. Available remotely on Business Interruption Claims.

Terry’s calm and friendly manner is invaluable when working with claimants that are highly stressed due to unforeseen circumstances as a result of insurance loss. His can do attitude, combined with vast business experience makes him essential to all Business Interruption claims. Terry’s empowerment of the Citywide team allows each member to provide exceptional service to all parties.

  • Specialises in Business Interruption and Material Damage claims
  • Loss Adjuster / Assessor – Citywide Assessors
  • Experienced general business and commercial management
  • Previously Corporate Marketing Manager for 3M NZ Ltd
  • Construction and building experience
Paulo Ralulu

Paulo Ralulu

Managing Director – Pacific Operations

+679 777 7478
paulo@citywide.co.nz

Pacific based. Services Pacific, Australia and New Zealand

Paulo brings his wealth of knowledge, expertise and leadership to the Citywide Pacific team. The Pacific Insurance Market is where Citywide can make a difference in servicing the Insurer, the Insured and reflecting well on all parties involved.

Previously to joining Citywide, Paulo was the CEO of Capital Insurance. He was involved in Capital Insurance for nearly 20 years and has extensive experience in the Fiji, Tonga and Vanuatu Insurance markets.

  • Specialises in Contents, Motor & Domestic and Commercial Material Damage Claims
  • Loss Adjuster / Assessor – Citywide Assessors
  • Successfully completed the ANZIIF AQF Diploma of Loss Adjusting
  • Senior Associate CIP
  • Experience – Insurance since 2005
Ashnil Chand

Ashnil Chand

Senior Loss Adjuster / Manager – Loss Adjusting (Contents)

+64 22 164 8173
ash@citywide.co.nz

Auckland based. Services New Zealand and Pacific

Ashnil‘s insurance experiences are diverse and brings expertise to the Citywide team that are assist us in our unique positioning in the market. His passion to assist the Insureds, Insurers and the Brokers with satisfactory outcomes comes through in his decision making and business processes. Ashnil has been a key team member in Citywide’s expansion into the Pacific Market. Ashnil has an MBA in Global Business, Diploma in General Insurance from ANZIIF and is an ANZIIF Fellow CIP. Ashnil’s skills are in Insurance Claims Assessing and Management, Underwriting, Portfolio Management, Operations Management and Business and Data Analysis.

  • Successfully co-led a major Cat event project for over 3,000 Contents claims from the Auckland Anniversary storms and Cyclone Gabrielle. Completion of over 90% within 4 months, exceeding Insurers expectations
  • Specialises in Contents, Motor, Domestic, Fire, Burglary, Liability and Commercial Material Damage Claims
  • MBA – Global Business and Fellow CIP.
  • Experience – Insurance since 2007.
  • Speaks fluent English and Hindi
Chris Wild

Chris Wild

Claims Operations Manager

022 0490 640
chris@citywide.co.nz

Chris has over 30 years’ experience in the insurance industry and brings to the Citywide team a wide range of skills. Chris has gained extensive claims management experience across various roles within in the industry both in New Zealand and the Pacific, his attention to detail, customer focused approach and operational efficiency, make him a great asset to our team.

In his role as Claims Operations Manager, Chris ensures our in-house company processes are efficient and that the team is supported to ensure our clients are provided with exceptional claims service.

  • Branch Manager – AMI Insurance 15 years
  • National Claims Manager – Insurance Holdings Pacific in Fiji – 3 years
  • Claims Specialist – BrokerWeb Risk Services – 18 months
Amelia Phillips

Amelia Phillips

Desktop Loss Adjuster / Senior Claims Technician

amelia@citywide.co.nz

Services New Zealand wide

Amelia has accumulated extensive experience over the years, having worked for various insurance broker companies in both claims and brokering capacities. She possesses an ANZIIF New Zealand Compliance for Advisors Certificate.

Amelia’s demonstrated communication skills and empathetic approach with clients distinguish her as a proficient loss adjuster, mediator and problem solver.

  • Customer Connections and Success – liaising with Brokers and Insureds
  • Member of ANZIIF
  • Desktop Loss Adjuster / Senior Claims technician
  • Over 30 years in the Insurance Industry
  • Working towards a Diploma in Loss Adjusting (ANZIIF)
Andy Downer

Andy Downer

Senior Specialist Loss Adjuster

027 439 6752
andy@citywide.co.nz

Andy Downer has been working in the insurance industry for over 15 years in within the various claims department as a Claims Handler, Trainer, Investigator and Loss Adjuster. He has completed many of the ANZIIF Loss Adjusting papers achieving a Distinction Pass in all, and was awarded the Highest Module Winner in 2012 for the LA Liability paper obtaining a High Distinction pass.
Prior to insurance Andy worked as a Police Officer in the UK working in uniformed duties and finally in the SID (Specialist Investigation Department). He therefore possesses strong investigation ability whilst maintaining professionalism and empathy.

  • Specialises in Liability claims.
  • Loss Adjuster for Material Damage, Contract Works and Domestic Property claims.
  • Desktop claims
Evan Homan

Evan Homan

Loss Adjuster

021 868 085
evan@citywide.co.nz

Auckland based. Services Northland, Waikato, Coromandel and Bay of Plenty.

Evan brings to the Citywide team a wide range of skills. His attention to detail, efficiency, and superb customer service is building his reputation among insurers. Evan ensures our in-house company processes are efficient, that the team is supported and is a much valued member of the Citywide team.

  • Specialises Domestic and Commercial Material Damage Claims
  • Loss Adjuster / Assessor – Citywide Assessors
  • Successfully completed the ANZIIF AQF Diploma of Loss Adjusting
  • Senior Associate CIP
  • Affiliate Member of AICLA
  • Loss Adjuster and Loss Adjusting Manager South Africa
  • Auditing Manager for Loss Adjusters in South Africa
  • Commercial and Construction Experience
  • Experience – Insurance since 2008
Hannes de Bruin

Hannes de Bruin

Loss Adjuster / Assessor / Health & Safety

+64 (21) 1081 696
hannes@citywide.co.nz

South Island based. Services New Zealand and Pacific

Hannes, is a Workplace Health, Wellbeing, and Safety expert with over 30 years’ experience. , He is an ex-Police officer from South Africa. He has done Risk Analysis for many Industries throughout New Zealand and Australia since 2000 and is available for due diligence risk surveys, liability claims, and MD claims.

Hannes always wants the best for the customer. His wealth of knowledge underpinned by his advanced qualifications in Business and HR allows swift progress with claims and satisfactory outcomes based on policy knowledge.

He is a professional member of the New Zealand Institute of Safety Management, is listed on the HAZANZ register for Workplace Health and Safety Professions, a lead auditor for ISO 45001, and is currently working towards a doctoral degree in workplace health, wellbeing, and safety.

  • Specialises in Liability claims
  • Loss Adjuster for Material Damage and Domestic Property claims.
  • Speaks fluent English and Afrikaans.
Harry Sharma

Harry Sharma

Senior Loss Adjuster

+64 (22) 598 5074
harry@citywide.co.nz

Auckland based. Services New Zealand and Pacific

Harry has over 18 years insurance and claims management experience working for the largest insurer in New Zealand. Harry has worked extensively on Material Damage claims for both Domestic and Commercial claims, including Contents and Large Loss.

Harry always wants the best for the customer. His wealth of knowledge allows swift progress with claims and satisfactory outcomes based on policy knowledge.

  • Specialises in Domestic Home & Contents, Domestic & Commercial Burglaries and Material Damage Claims
  • Loss Adjuster / Assessor – Citywide Assessors
  • Successfully completed the ANZIIF Certificate, BCITO Basic Training.
  • ANZIIF Associate
  • Experience – Insurance since 2005
  • Speaks fluent English, Hindi, and Punjabi, and in moderation – Gujrati.
Jason Stroud

Jason Stroud

Senior Loss Adjuster / Assessor

021 868 650
jason@citywide.co.nz

Auckland based. Services Northland and Waikato.

Jason is known to be extremely efficient and prides himself with being on task. His analytical approach to insurance claims plus his experience in liability and marine transport / cargo makes him a great asset to our team.

  • Specialises in Domestic Fire and General claims, Commercial Material Damage, Transit, and Cargo (specialist in household goods and personal effects transit claims)
  • Loss Adjuster / Assessor – Citywide Assessors
  • Loss Adjuster – Godfreys Chartered Loss Adjusters
  • Marine Surveyor/Adjuster & Director Whiston Faulkner & Co Ltd Auckland
  • Loss Adjuster – McLarens Palmerston North
  • Insurance & National Quality Manager for an international removals/relocations company
  • Senior Associate of the Australian & NZ Institute of Insurance & Finance
  • Experience – insurance industry since 1986 and loss adjuster since 1994
Jo Lottering

Jo Lottering

Executive Director – Projects

jo@citywide.co.nz

Auckland based. Services New Zealand and Pacific

Smooth claims process and satisfactory outcomes are what drives Jo in empowering the team and assisting the Insureds, Insurers and the Brokers. Jo works well under pressure and has been a key team member in Citywide’s expansion into the Pacific Market. Jo’s skills are in Project Management and Claim Process.

  • Successfully co-led a major Cat event project for over 3,000 Contents claims from the Auckland Anniversary storms and Cyclone Gabrielle. Completion of over 90% within 4 months, exceeding Insurers expectations
  • Specialises in Project Management and Training
Lei Yu

Lei Yu

Loss Adjuster / Assessor

021 0236 8112
Lei@citywide.co.nz

Auckland based.

Lei brings a problem-solving focus to assist clients and insurers in need. He likes to face challenges with a fresh mindset and a can-do attitude, while the friendly and calm manner helps the clients at ease. With a carpenter‘s qualification and 7 years of construction knowledge he’s a great asset to the team.

  • Specialises in Domestic Fire and General claims, Commercial Material Damage.
  • Loss Adjuster / Assessor – Citywide Assessors
  • Qualified carpenter
  • Construction and building experience since 2015
  • Speaks fluent Mandarin
Paul Blow

Paul Blow

Senior Loss Adjuster / Assessor

0272 665 242
paul@citywide.co.nz

South Auckland based and covering the entire Auckland region

Paul is well liked in the insurance industry and his friendly, easy going manner readily engages clients and puts them at ease. His efficiency and productivity make him a popular choice as a loss adjuster for both domestic and commercial claims

  • Specialises in Material Damage, including Fire and General, Burglary, and Accidental Damage
  • Expertise in Reinstatement Estimates and Project Management
  • Loss Adjuster since 2011
  • Loss Adjuster with Downer Loss Adjusting
  • Experience – Insurance  industry since 2009
Peter Smith

Peter Smith

Loss Adjuster / Assessor

021 070 1319
peter@citywide.co.nz

Auckland based. Services Auckland, Waikato and Bay of Plenty.

Peter brings over 30 year‘s experience in the NFP space to Citywide. As COO, Peter serviced cross-cultural teams mainly throughout Asia Pacific and Africa regions and brings people together to provide solutions. Peter’s first experience in the Insurance industry was back in the 1980‘s as an agent and Peter is enjoying coming full circle and using his wide experience to assist both the Insured and Insurer in providing exceptional service. Peter’s attention to detail and people skills assists Peter within the claims environment.

Previously COO for NFT based in Asia Pacific

  • Specialises in Domestic Fire and General claims, Commercial Material Damage.
  • Loss Adjuster / Assessor – Citywide Assessors
Pieter Hanraets

Pieter Hanraets

Loss Adjuster / Assessor Specialising in Marine

+64 (22) 698 6611
pieter@citywide.co.nz

Auckland based. Services New Zealand and the Pacific.

Pieter‘s experience in the Marine Loss Adjusting space is significant and offers Insurers and Insureds peace of mind when working with Piet on Marine claims. From Marine, Large Complex Losses, Marina Damage, Shipyard Damage to Cargo Loss, Piet’s background and knowledge will ensure a smooth process with your claims.

Piet specializes in Marine Hull. He understands how they are engineered and constructed and has professionally captained and surveyed a wide variety of vessels.

Piet also is available for Domestic and Commercial MD claims throughout Auckland.

  • Specialises in Marine claims, Domestic Fire and General claims, Commercial Material Damage.
  • Loss Adjuster / Assessor – Citywide Assessors
Robert Fantham

Robert Fantham

Loss Adjuster / Factual Investigator

+64 21 877 796
rob@citywide.co.nz

Christchurch based. Services the South Island, Nationwide and the Pacific.

As well carrying out loss adjusting work, Rob has over a decade in the insurance industry and is an experienced investigator. His background and experience involve crime scenes, fraud claims, advanced interviewing techniques, as well as expertise in Factual Investigation. His skill set complements and expands Citywide Assessors’ core business offering.

  • Senior Loss Adjuster & Investigator
  • Working towards a Diploma in Loss Adjusting (ANZIIF)
  • Excellent interpersonal skills with the ability to understand and deal with complex and technical claims
Sam Leuthard

Sam Leuthard

Desktop Loss Adjuster / Senior Claims Technician

sam@citywide.co.nz

Services New Zealand wide

Sam’s calm and approachable manner assist Insureds feel comfortable during the claims process. She easily communicates the process with the Insured and ensures best outcomes for all parties. Sam holds a ANZIIF New Zealand Compliance for Advisors Certificate. Sam enjoys problem solving, working as part of a team and finding practical solutions.

  • Desktop Loss Adjuster / Senior Claims technician
  • Over 6 years in the Insurance Industry
  • Member of ANZIIF

Bridgitte Galloway

Claims Technician / Claims Support

Bridgitte brings her exceptional customer support to each claim ensuring clear communication with all parties. Her goal is to follow claim process and expedite every claim that she has the privilege of working on.

Bridgitte has worked in admin and PA roles across insurance, legal, shipping, and real estate industries over the past 25 years. In addition to this experience, Bridgitte brings her friendly personality and diligent approach to the team, providing the following services to support the best outcomes for clients.

• Transcription
• Copy typing
• Claim management

Estelle de Bruin

Claims Technician

Estelle joined our team in early 2023 to assist with the sudden events that impacted the New Zealand market. Estelle’s long term Project Management experience in the Entertainment, Adventure and Hospitality industries was essential to expediting claims and ensuring Reinstatements were managed in a timely manner considering the delays and pressure on all industries.

Multi tasking is second nature to Estelle and the goal to assist all Insurance parties during the claims process has made her an exceptional claims technician.

In addition to this experience, Estelle brings her can do attitude and helpful nature to the team.

Ateca Tuisoso

Ateca Tuisoso

Executive Assistant

Ateca brings her exceptional project management and customer support to her role at Citywide. She supports Terry, Daniel, Paulo and the wider team.

Anita, Emmielize, Lynette, Robyn, and Vanessa

Accounts / Admin Support

Our Admin, Accounts and Support team is essential to the ongoing support for our wider team.

External Assessors (Specialists)

We work with a range of specialist external Loss Adjusters as required. They cover specialist claims and also any overflow work as required. This team has broad and extensive experience for many years within Insurance.

Interested in joining Citywide Assessors?

We’re passionate about people. We’re committed to creating success and financial security for each other and for our clients.
Integrity, personal relationships, service excellence and professionalism are important to us.

If these things excite you, and Citywide sounds like your kind of place, get in touch.

We’re always on the lookout for high calibre professionals based throughout the country to join our team, whether as a full time or part time contractor.

We look forward to hearing from you and providing exceptional service.