The moment of truth for an insured individual is when they make a claim. This is often an emotionally charged time and an expectation, whether real or imagined, is placed upon the process and the company they have chosen to insure with. Poor management of the claim process can lose a customer forever with the added insult of bad PR communicated to friends and associates.
The benefits of returning a customer to a “state of normality” as quickly as possible following a claim are significant leaving them feeling very satisfied with the quality of service they have experienced and reaffirming their choice of Insurer and Broker.
With this in mind the team at Citywide Assessors have developed and successfully trialled an Agreed Loss Adjuster and direct Broker appointment model to attend to fire and general claims – both domestic and commercial.
The benefits realised have been significant and include the more timely and efficient processing of the claim. With an Agreed Loss Adjuster Direct appointment Insurers and Brokers can feel comfortable in the knowledge their clients will receive professional attention resulting in that “best possible experience, a direct reflection upon the Insurer and Broker’s businesses.
To provide the highest levels of customer satisfaction to both Insurers and Claimants by professionally managing claims with honesty, integrity, timeliness and empathy.
Our highly experienced and knowledgeable people strive to provide; appropriate advice, prompt action, effective communication and progression of a claim in a timely fashion to provide the “best possible experience” to the claimant.